Virginia Beach Auto Repair

Great customer service, especially Taylor. Their diagnosis did not surprise me because it was the same diagnosis that I found. I didn't want to replace the SMB since it needs to be re programmed. I am recommending them highly....

Great service

Taylor was very professional and kept me informed throughout the process. I was a first time customer and a little apprehensive, but felt reassured and overall, very happy with my experience!

Full transparency, I thought I was booking a service appointment with a previous mechanic, but I accidentally picked the wrong place. Totally worked out for us though and will be returning for all of our future needs. We managed to inherit an audi when our child got new orders, and not having a bit of background on this car, we took it in with the concerns. Communication was AMAZING. Everything was laid out. I received an email with quotes and pictures of what they found and what they recommended(as a woman, this eased my mind a bit that I wasnt being taken advantage of and that the work quoted was justified). They were prompt and efficient and very thorough. Taylor let me know everything ahead of time and took the time to explain every step. He let me know what I absolutely needed and what could potentially wait just a bit longer(I was protesting doing everything in one shot). He made this process that I typically view as a nightmare, an absolutely pleasure. A car brought in for service by happenstance ended in a guaranteed return customer. Thank you!

Fantastic. They were able to diagnose our vehicle quickly and were in constant contact. Taylor really went above and beyond to make sure we understood the process involved, the TBS from Mercedes as well as the estimated time and cost of repairs. Very reasonable pricing as well. Will bring both our vehicles here in the future. Thanks Taylor!

Taylor the Service advisor was probably one of the most friendly people I’ve ever met. He’s very punctual and he will definitely let you know what their plan is and what they found with your vehicle. I 100% recommend this place. I’m not gonna take this car anywhere else.

Great service, quality work. Service advisors were friendly and the online platform for sharing inspection results and service quotes was easy to navigate. A bit on the pricy side but OEM parts and good work for it.