Virginia Beach Auto Repair

Ramel and the staff/technicians at European Autowerks are definitely deserving of a 5 star review! My vehicle went through high water during some flash flooding at the end of July, & my insurance company (Geico) declined to cover my engine! Ramel took time to explain the tests the insurance company was requesting, and even though I ultimately had to come out of pocket for further diagnosis of my engine, they were able to find the evidence I needed to have GEICO accept liability for my engine! It has been an extremely stressful 4 months dealing with Geico, but I have to take my hat off to the folks at European Autowerks for being both knowledgeable and professional. In hindsight, it really seems like the insurance carrier was trying to get me to stop moving forward and at one point I was even told “there is no other place to look for evidence of water.” Well, the folks at Europe Autowerks proved that statement to be false, and I’m glad I chose to take my car here! I would definitely recommend European Autowerks to anyone that needs assistance with their vehicle with no hesitation! Great staff! Great service! And they know their stuff!

I recently brought my 2018 E400 to European Autowerks after too many negative experiences with the dealership in Hampton, where we typically have purchased our Mercedes vehicles. Taylor arranged an appointment to bring the vehicle in quickly and, after having the techs do a quick inspection, provided a quote for the transmission and brake fluid services I requested. The team worked efficiently and had my vehicle back to me the very next morning as I was not able to pick it up before closing time. Very much pleased with the service and professionalism all around. The team pointed out some other small issues that will need to be addressed, but didn't try to upsell a load of bogus work, as many shops tend to do. I will certainly be returning for any further maintenance/repairs that I need.

From start to finish, Taylor was helpful with his knowledge and professionalism, that truly me feel ly vehicle was in good hands!

All good. Thanks!!

After a couple of hiccups, Taylor went out of his way to make things right.would definitely recommend the shop to other customers. Good services is a must for this shop. Especially when things go wrong.

Taylor is absolutely amazing to work with! I am always updated with the progress and the process is always very easy! The customer service there is top notch! Highly recommend!

I recently was given a 20-year-old BMW Z4 and needed extensive service, and I’m incredibly glad I chose a BMW specialist instead of going through a dealership. Even though the car has low mileage, age had definitely caught up with it, and I knew there would be a fair amount of work involved. I expected the cost to reflect that, but the quality of the repairs and the warranty provided made the investment absolutely worth it. Ramele was my main point of contact, and he made the entire experience smooth and stress-free. He provided estimates quickly, kept me informed throughout the process, and always responded promptly to my questions.

2017 Audi Q7, these guys did fantastic work and were easy to work with. They did right by my wife and I the entire time. Rommel was able to provide us with a loaner vehicle while they continued to troubleshoot. Chris the shop manager was very understanding and extremely understanding. Couldn’t say better things about the whole team.

Great customer service. Taylor was very professional. I would definitely recommend this shop for maintenance.

Taylor was an amazing help! Great service! Didn’t make me feel like I was pressured into paying for things I needed to do other than what I came for . Hard to find a good service and customer service all in one . Thank you all !