Virginia Beach Auto Repair

Super friendly service and keep you informed with what is going on with your vehicle throughout the process

Great experience! Will use in the future.

Last week the "Check Engine" light came on in my wife's 2015 Mercedes ML350. I checked with all but two of our local repair shops to see if they could check the code and see what was the matter. None of them could. I bought the car from Va Beach Mercedes and I checked with them. They could not look at it until July 20th, but they told me to check with European Car Werks between Newtown Rd. and Witchduck Rd.on Va Beach Blvd. I called them and they made an appointment for me this morning. I made the appointment and within an hour and a half they had pulled the code and made a determination of the problem. To me the hero of all this is Ramele Felton, the Service Advisor. Thank you Ramele, for the excellent reception and service my wife and I received this morning. This is a fine, clean and organized place of business that specializes in GOOD SERVICE.

I was very pleased with the service.

I'm going to start off by saying that I will be bringing my VW here for work/maintenance from now on! The gentleman at the front desk is very professional and assists you through the process of check in and is extremely honest on what to expect when it comes to possible time frames that they may be able to work on your car. You first notice the sleek, modern design of the interior once you step in to the business. The only thing they are missing is some deep, melodic house music playing in the background. You check in your vehicle on a tablet. You are able to choose the make/model of your vehicle and can elaborate on what is the issue with your vehicle. The bathroom is very clean. There is a wait area with seating that also offers a variety of keurig coffees and teas. There is also a small refrigerator with water. Luckily, they were able to work on my car quicker than expected. I received a text from the business with a link. I tapped on the link and was taken to a personalized report with what they found wrong on my car and what they recommend servicing. They also provide pictures and videos! After viewing the report and pics/vids, I called the business and gave them to green light to fix my immediate problem. Honesty, complete transparency, and quality mechanical work is what makes this place stand out from the rest.